Atopos's Return Policy
Thank you for choosing Atopo's personalized, premium-quality creamy gel phone cases. We are committed to ensuring that each product meets the highest standards of craftsmanship and customer satisfaction. Below is our return policy, designed to clarify our processes and ensure a seamless experience for you.
Order Confirmation
Providing a valid email address at checkout is crucial. We send order confirmations and updates exclusively via email. This is an essential step in our process, and your prompt response to these emails is necessary to proceed with creating your customized product.
No-Return Policy
Due to the personalized nature of each phone case, we maintain a strict no-return policy. We are unable to accept returns or exchanges, as each product is customized to individual specifications. In the rare event of significant quality issues with your product, we are here to help. Please contact us immediately if you encounter any problems with the quality of your phone case.
Production Time
Each phone case is uniquely crafted for you. Due to our meticulous customization process and the special materials used, there is an estimated waiting period of 20-25 days for your order. This includes a 20-day drying period, essential for achieving the optimal quality of your phone case.
Timeline Variability: Please be aware that the waiting period might vary slightly depending on current order volumes.
Finality of Orders
Once your order is placed, we cannot accept changes to accessories or any other aspects of the order. We encourage you to review your choices carefully before confirming your purchase.